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CLIMBING COACH + FRONT DESK TEAM MEMBER

POSITION TYPE: PART-TIME
SCHEDULE: VARIABLE; APPROXIMATELY 8+ HOURS PER WEEK DEPENDING ON AVAILABILITY AND GYM NEEDS
COMPENSATION: BASED ON ROLE AND EXPERIENCE
REPORTS TO: HEAD COACH AND OWNERSHIP
LOCATION: VOLCANIC ROCK GYM | KAILUA, HAWAIʻI

POSITION SUMMARY

THE CLIMBING COACH + FRONT DESK TEAM MEMBER IS A FLEXIBLE, HANDS-ON POSITION SUPPORTING YOUTH PROGRAMS, FRONT DESK OPERATIONS, EVENTS, AND THE OVERALL DAY-TO-DAY OPERATION OF VOLCANIC ROCK GYM. WE’RE LOOKING FOR SOMEONE WHO GENUINELY ENJOYS PEOPLE, WORKS WELL WITH KIDS, TAKES INITIATIVE, AND WANTS TO BE PART OF THE VRG COMMUNITY.

THIS ISN’T A POSITION WHERE YOU’LL SPEND AN ENTIRE SHIFT SITTING BEHIND A DESK. OUR STAFF HELPS KEEP THE GYM SAFE, CLEAN, ORGANIZED, WELCOMING, AND RUNNING SMOOTHLY. YOU DO NOT NEED TO BE THE STRONGEST CLIMBER IN THE ROOM. WE CARE MUCH MORE ABOUT FINDING SOMEONE WHO IS DEPENDABLE, COACHABLE, COMFORTABLE WORKING WITH KIDS AND FAMILIES, WILLING TO LEARN, AND ABLE TO CONTRIBUTE POSITIVELY TO THE GYM.

RESPONSIBILITIES

YOUTH COACHING

DEPENDING ON EXPERIENCE AND TRAINING, RESPONSIBILITIES MAY INCLUDE:

  • COACH YOUTH CLIMBING CLASSES, PROGRAMS, CAMPS, AND TEAM PRACTICES

  • TEACH CLIMBING MOVEMENT, TECHNIQUE, SAFETY, AND GYM ETIQUETTE

  • LEAD DRILLS, GAMES, ACTIVITIES, AND STRUCTURED PRACTICES

  • ENCOURAGE ATHLETES WHILE MAINTAINING CLEAR EXPECTATIONS

  • HELP CLIMBERS DEVELOP CONFIDENCE, INDEPENDENCE, RESILIENCE, AND PROBLEM-SOLVING SKILLS

  • ADAPT INSTRUCTION FOR DIFFERENT AGES, PERSONALITIES, AND ABILITY LEVELS

  • MAINTAIN ACTIVE SUPERVISION OF ATHLETES

  • COMMUNICATE APPROPRIATELY AND PROFESSIONALLY WITH PARENTS AND GUARDIANS

  • ASSIST THE HEAD COACH WITH PRACTICES, COMPETITIONS, EVENTS, AND ATHLETE DEVELOPMENT

  • MAINTAIN APPROPRIATE PROFESSIONAL BOUNDARIES WITH ALL YOUTH PARTICIPANTS AND MEMBERS

  • FOLLOW ALL VRG YOUTH PROTECTION AND SAFETY POLICIES

PRIOR COACHING EXPERIENCE IS HELPFUL, BUT WE ARE WILLING TO TRAIN THE RIGHT PERSON.

FRONT DESK + GYM OPERATIONS

FRONT DESK SHIFTS ARE ACTIVE WORKING SHIFTS. EMPLOYEES ARE RESPONSIBLE FOR HELPING MONITOR AND MAINTAIN THE GYM WHILE ON THE CLOCK.

RESPONSIBILITIES INCLUDE:

  • WELCOME MEMBERS, GUESTS, AND FAMILIES

  • CHECK GUESTS IN AND VERIFY REQUIRED WAIVERS

  • PROCESS DAY PASSES, MEMBERSHIPS, RENTALS, AND OTHER PURCHASES

  • ANSWER QUESTIONS ABOUT THE GYM, PROGRAMS, EVENTS, AND MEMBERSHIPS

  • ANSWER PHONES AND PROVIDE BASIC CUSTOMER SERVICE

  • MONITOR CLIMBING AREAS AND ENFORCE GYM SAFETY RULES

  • HELP NEW CLIMBERS UNDERSTAND GYM RULES AND CLIMBING ETIQUETTE

  • MAINTAIN AWARENESS OF ACTIVITY THROUGHOUT THE FACILITY

  • KEEP THE FRONT DESK AND COMMON AREAS CLEAN AND ORGANIZED

  • COMPLETE ASSIGNED OPENING, CLOSING, AND CLEANING RESPONSIBILITIES

  • RESTOCK SUPPLIES AND ORGANIZE RENTAL EQUIPMENT

  • ADDRESS SPILLS, TRASH, MESSES, AND SAFETY CONCERNS WHEN NOTICED

  • REPORT INJURIES, INCIDENTS, DAMAGED EQUIPMENT, OR FACILITY CONCERNS

  • COMPLETE OTHER REASONABLE OPERATIONAL TASKS AS NEEDED

EMPLOYEES MAY NOT RECREATIONALLY CLIMB WHILE WORKING A SCHEDULED SHIFT.

WHEN CLOCKED IN, AN EMPLOYEE’S ATTENTION MUST REMAIN ON MEMBERS, GUESTS, SAFETY, CLEANLINESS, AND ASSIGNED RESPONSIBILITIES.

SAFETY

SAFETY IS EVERYONE’S RESPONSIBILITY AT VRG.

EMPLOYEES ARE EXPECTED TO:

  • ACTIVELY MONITOR THE CLIMBING ENVIRONMENT

  • ENFORCE VRG SAFETY RULES CONSISTENTLY

  • ADDRESS UNSAFE BEHAVIOR WHEN OBSERVED

  • MAINTAIN APPROPRIATE SUPERVISION OF YOUTH PARTICIPANTS

  • UNDERSTAND AND FOLLOW EMERGENCY PROCEDURES

  • RESPOND APPROPRIATELY TO INJURIES AND INCIDENTS

  • DOCUMENT AND REPORT INCIDENTS WHEN REQUIRED

  • REPORT DAMAGED EQUIPMENT OR FACILITY HAZARDS

  • MAINTAIN REQUIRED SAFETY CERTIFICATIONS

  • NEVER IGNORE A SAFETY CONCERN BECAUSE ADDRESSING IT MAY BE UNCOMFORTABLE

EMPLOYEES ARE EXPECTED TO ASK FOR ASSISTANCE WHENEVER A SITUATION EXCEEDS THEIR TRAINING OR AUTHORITY.

CLEANING + FACILITY CARE

KEEPING VRG CLEAN IS A SHARED STAFF RESPONSIBILITY.

EMPLOYEES ARE EXPECTED TO:

  • COMPLETE ASSIGNED CLEANING DUTIES

  • KEEP WORK AREAS CLEAN AND ORGANIZED

  • PICK UP TRASH AND ADDRESS MESSES WHEN NOTICED

  • CLEAN AND ORGANIZE RENTAL EQUIPMENT

  • RESTOCK SUPPLIES

  • MAINTAIN BATHROOMS AND COMMON AREAS AS ASSIGNED

  • RETURN EQUIPMENT AND SUPPLIES TO THEIR PROPER LOCATIONS

  • REPORT MAINTENANCE ISSUES OR DAMAGED EQUIPMENT

  • HELP KEEP THE FACILITY READY FOR MEMBERS THROUGHOUT THE DAY

IF YOU SEE SOMETHING THAT NEEDS TO BE DONE, YOU DON’T HAVE TO WAIT FOR SOMEONE TO ASK.

EVENTS + COMMUNITY

THIS POSITION MAY INCLUDE OPPORTUNITIES TO WORK:

  • BIRTHDAY PARTIES

  • PRIVATE EVENTS

  • YOUTH EVENTS

  • COMPETITIONS

  • CAMPS

  • COMMUNITY EVENTS

  • SPECIAL GYM PROGRAMMING

  • GAME AND COMMUNITY NIGHTS

  • OFF-SITE VRG EVENTS

EVENT RESPONSIBILITIES MAY INCLUDE SETUP, CHECK-IN, INSTRUCTION, PARTICIPANT SUPERVISION, GUEST INTERACTION, CLEANUP, AND GENERAL EVENT SUPPORT.

CLIMBING + ROUTE SETTING

CLIMBING EXPERIENCE IS PREFERRED, BUT EXTENSIVE CLIMBING EXPERIENCE IS NOT REQUIRED FOR THE RIGHT CANDIDATE. EMPLOYEES INTERESTED IN DEVELOPING ADDITIONAL CLIMBING-INDUSTRY SKILLS MAY HAVE OPPORTUNITIES TO LEARN OR ASSIST WITH:

  • ROUTE SETTING

  • HOLD WASHING AND ORGANIZATION

  • WALL RESETS

  • CLIMBING INSTRUCTION

  • COMPETITION PREPARATION

  • TRAINING EQUIPMENT AND SYSTEMS

ROUTE SETTING IS NOT GUARANTEED AS PART OF THIS POSITION. SETTING OPPORTUNITIES DEPEND ON TRAINING, ABILITY, SAFETY, SCHEDULING, AND GYM NEEDS.

WHAT WE’RE LOOKING FOR

THE RIGHT PERSON FOR THIS POSITION IS:

  • RELIABLE AND PUNCTUAL

  • FRIENDLY AND APPROACHABLE

  • COMFORTABLE WORKING INDEPENDENTLY

  • GOOD WITH CHILDREN AND TEENAGERS

  • COMFORTABLE COMMUNICATING WITH PARENTS AND FAMILIES

  • SAFETY-CONSCIOUS

  • COMFORTABLE ENFORCING RULES WHEN NECESSARY

  • WILLING TO CLEAN AND TAKE CARE OF THE FACILITY

  • ABLE TO NOTICE WHAT NEEDS TO BE DONE WITHOUT ALWAYS BEING ASKED

  • OPEN TO FEEDBACK

  • WILLING TO LEARN

  • COMFORTABLE WORKING AS PART OF A SMALL TEAM

  • INTERESTED IN CLIMBING AND THE CLIMBING COMMUNITY

  • ABLE TO MAINTAIN PROFESSIONAL BOUNDARIES WITH YOUTH

  • SOMEONE WHO CONTRIBUTES POSITIVELY TO THE CULTURE OF VRG

WE’RE NOT NECESSARILY LOOKING FOR SOMEONE WHO ALREADY KNOWS EVERYTHING.

WE’RE LOOKING FOR SOMEONE WHO WANTS TO LEARN, TAKES RESPONSIBILITY SERIOUSLY, AND SHOWS UP FOR THE PEOPLE AROUND THEM.

REQUIREMENTS

  • MUST BE AT LEAST 18 YEARS OLD

  • RELIABLE TRANSPORTATION TO SCHEDULED SHIFTS

  • ABILITY TO WORK SCHEDULED EVENINGS AND/OR WEEKENDS AS NEEDED

  • ABILITY TO SAFELY SUPERVISE CHILDREN AND TEENAGERS

  • ABILITY TO STAND, WALK, AND MOVE THROUGHOUT THE FACILITY FOR EXTENDED PERIODS

  • ABILITY TO PERFORM THE PHYSICAL TASKS ASSOCIATED WITH NORMAL GYM OPERATIONS

  • ABILITY TO COMMUNICATE CLEARLY WITH MEMBERS, PARENTS, CHILDREN, AND COWORKERS

  • ABILITY TO FOLLOW WRITTEN AND VERBAL INSTRUCTIONS

  • MUST COMPLETE REQUIRED VRG TRAINING

  • MUST FOLLOW ALL VRG SAFETY, YOUTH PROTECTION, AND EMPLOYEE POLICIES

ADDITIONAL CERTIFICATIONS, TRAINING, OR BACKGROUND SCREENING MAY BE REQUIRED DEPENDING ON ASSIGNED RESPONSIBILITIES.

SCHEDULE

THIS IS A PART-TIME POSITION WITH VARIABLE HOURS. WE ARE CURRENTLY LOOKING FOR SOMEONE INTERESTED IN APPROXIMATELY 10 OR MORE HOURS PER WEEK, ALTHOUGH SCHEDULED HOURS MAY INCREASE OR DECREASE DEPENDING ON AVAILABILITY AND GYM NEEDS.

HOURS MAY INCLUDE:

  • YOUTH PROGRAM SHIFTS

  • FRONT DESK COVERAGE

  • EVENINGS

  • WEEKENDS

  • BIRTHDAY PARTIES AND PRIVATE EVENTS

  • COMPETITIONS

  • CAMPS

  • SPECIAL EVENTS

  • STAFF COVERAGE

FLEXIBILITY IS HELPFUL, BUT WE WILL WORK WITH EMPLOYEES TO ESTABLISH REGULAR AVAILABILITY AND SCHEDULING EXPECTATIONS.

PERKS + BENEFITS

EMPLOYEES RECEIVE:

  • COMPLIMENTARY VRG MEMBERSHIP

  • COMPLIMENTARY MEMBERSHIP FOR ONE DESIGNATED PARTNER

  • ACCESS TO VRG TRAINING AREAS AND EQUIPMENT IN ACCORDANCE WITH GYM POLICIES

  • REQUIRED JOB-RELATED CERTIFICATIONS PAID FOR BY VRG

  • OPPORTUNITIES TO DEVELOP COACHING AND CLIMBING-INDUSTRY SKILLS

  • OPPORTUNITIES TO LEARN AND ASSIST WITH ROUTE SETTING WHEN APPROPRIATE

EMPLOYEE AND PARTNER MEMBERSHIPS ARE EMPLOYMENT BENEFITS AND ARE SUBJECT TO VRG POLICIES. MEMBERSHIP BENEFITS GENERALLY END WHEN EMPLOYMENT ENDS UNLESS OTHERWISE APPROVED BY OWNERSHIP.

EMPLOYEES ARE ENCOURAGED TO CLIMB, TRAIN, AND BE PART OF THE VRG COMMUNITY OUTSIDE OF THEIR SCHEDULED WORK HOURS.

WORKING AT VRG

VRG IS A SMALL, COMMUNITY-FOCUSED CLIMBING GYM.

THAT MEANS OUR JOBS DON’T ALWAYS FIT NEATLY INTO ONE BOX.

IF THE DESK GETS BUSY, WE JUMP IN.

IF SOMETHING NEEDS CLEANING, WE HANDLE IT.

IF A KID NEEDS ENCOURAGEMENT, WE GIVE IT.

IF SOMEONE IS CLIMBING UNSAFELY, WE SAY SOMETHING.

IF A TEAMMATE NEEDS HELP, WE HELP.

WE’RE LOOKING FOR SOMEONE WHO WANTS TO LEARN THE GYM, BECOME PART OF THE TEAM, AND HELP US CREATE A PLACE WHERE PEOPLE FEEL SAFE, CHALLENGED, WELCOMED, AND EXCITED TO COME BACK.

EMPLOYMENT

EMPLOYMENT WITH VOLCANIC ROCK GYM IS AT-WILL. EITHER VRG OR THE EMPLOYEE MAY END THE EMPLOYMENT RELATIONSHIP AT ANY TIME, WITH OR WITHOUT CAUSE OR ADVANCE NOTICE, SUBJECT TO APPLICABLE LAW.

THIS JOB DESCRIPTION IS INTENDED TO DESCRIBE THE GENERAL NATURE AND RESPONSIBILITIES OF THE POSITION. IT IS NOT AN EXHAUSTIVE LIST OF EVERY DUTY THAT MAY BE ASSIGNED. RESPONSIBILITIES, SCHEDULES, AND ASSIGNMENTS MAY CHANGE BASED ON EMPLOYEE TRAINING, EXPERIENCE, AVAILABILITY, AND THE OPERATIONAL NEEDS OF VOLCANIC ROCK GYM.

VOLCANIC ROCK GYM IS AN EQUAL OPPORTUNITY EMPLOYER.