FREQUENTLY ASKED QUESTIONS // WHAT TO EXPECT
GYM BASICS
Do I need experience to climb?
Nope! Most of our members start as complete beginners. We’ll walk you through everything you need to know.
Do I need to make a reservation?
Generally no, unless you are a group larger than 10 people. just walk in and climb.
Events, large groups, and youth programs do require registration.
What should I wear?
Anything comfortable to move in. Athletic shorts/pants and a t-shirt usually work great.
Do you rent climbing shoes?
Yes! Shoe rental is included with your first visit, with punch passes and youth programs.
Please bring a pair of socks if you are going to wear rental shoes.
Do you have water, snacks, or drinks?
Yes! We sell cold drinks and snacks at the front desk. We also have filtered water available.
What ages can climb?
We welcome climbers ages 3 and up. Younger kids are welcome to hang out but cannot climb for safety reasons.
Supervision ratios are listed in the Safety section below.
MEMBERSHIPS
Do memberships include shoe rentals?
Yes — youth memberships include shoe rentals.
No — adult memberships do not include shoe rentals.
(You may rent shoes or use your own.)
Do members get guest passes?
Yes, members get one guest pass per month and a first-time visitor daily.
Do you offer day passes?
Yes, day passes are available anytime.
Do you offer family memberships?
Not at this time - and on purpose.
We don’t offer a single “family membership” because we don’t want to restrict how families sign up.
Every family is different, so our pricing is built to give you the most flexibility:
Parents and kids can mix and match the membership types that work best
Youth memberships already include gear, which keeps things affordable
Adults can choose monthly or punch-pass options based on how often they climb
Households with multiple climbers often save more by choosing the combination that fits their actual usage
This way you’re only paying for what each person truly needs, not unnecessary bundles or forced add-ons.
FREEZE?
Freezing is easy - just email us at info@volcanicrockgymhawaii.com.
Freeze policy:
Freezes must last at least 1 full month
$8/month freeze fee
Requests must be submitted before the last day of the month
Requests made on or after the 1st apply to the next month
CANCEL?
How do I cancel my membership?
Membership cancellations are no longer accepted by email.
To cancel, you must either:
Cancel in person at the gym, or
Submit your request through your Approach member portal
Can I cancel my membership during the 3-month commitment period?
Yes. You may cancel your membership at any time during the three (3) month commitment period.
If you cancel before completing three full billing cycles, a $50 early termination fee will apply. The cancellation will take effect at the end of the current billing cycle.
What happens after my 3-month commitment ends?
After completing three billing cycles, your membership automatically continues on a month-to-month basis.
You may cancel at any time with no early termination fee, as long as your cancellation is submitted before the last day of the month to avoid being charged for the upcoming month.
Can I cancel retroactively or get a refund?
No. Memberships cannot be canceled retroactively, and monthly charges cannot be reversed once billing has begun.
YOUTH PROGRAMS
What youth programs do you offer?
We run:
Crash Pad Club (after-school program)
Base Track (recreational team)
Ascent Track (training team)
Summit Track (competition team)
Seasonal camps like Boulder Bunch, Crux Club, and intensives
How do I know which track my child belongs in?
We can help! Bring your child in or email us for a quick assessment or tryout.
Do kids need experience to join?
Not at all. Crash Pad Club and Base Track are beginner-friendly.
Can siblings be in different groups?
Absolutely.
Do youth memberships include full gym access?
Yes, youth members can climb anytime during open hours with required supervision.
PROGRAM AND CLASS POLICIES
Are makeups allowed if my child misses a session?
We do not guarantee makeups due to staffing and ratios, but email us and we’ll do our best.
Do youth team practices run during school breaks?
We publish holiday schedules and blackout dates in advance.
What should kids bring to practices?
Water, athletic clothing, hair tied back, and a good attitude. Shoes and chalk are included.
PARTIES & GROUP EVENTS
Do you host private parties?
Yes! Birthdays, field trips, scout groups, team bonding, corporate groups, and more.
Do we get the whole gym?
Your group gets dedicated staff and full access to the climbing areas during your event time. Other climbers may be present, but your event is fully staffed and run by VRG.
Can we bring food?
Yup! Bring cake, snacks, pizza - whatever makes your group happy.
SAFETY & RULES
Is climbing dangerous?
Like any sport, climbing has risk, but we take safety seriously. Staff monitor the floor, teach proper technique, and enforce rules for everyone’s safety.
Do I need to sign a waiver?
Yes. Everyone entering the climbing area must sign a waiver (minors require a parent/guardian signature).
Can I drop off my kids?
Kids under 14 must be supervised by a parent/guardian unless participating in a VRG-run program, camp, or team practice.
ADULT-TO-CHILD RATIO
These rules are strict for everyone’s safety:
Under age 6:
1:1 ratio — one non-climbing adult per childAges 6–13:
1:3 ratio — one supervising adult may supervise up to three kidsAge 13 and under:
Must remain within arm’s reach of the supervising adult at all timesYouth team exception:
Training Team and Comp Team athletes may boulder without a parent, but only with coach approvalVRG staff do not provide on-demand supervision
These policies keep the gym safe and fun for everyone.
GEAR + AMENITIES
Do you have ropes or top-roping?
We are a bouldering-only facility. No ropes or harnesses needed.
Do you have a fitness/training area?
Yes, we have hangboards, weights, a campus board, Moon Board, Kilter Boards, and more.
Do you have AC?
We have strong airflow and fans - climbers embrace the heat.
PRICING & PAYMENT
What payment methods do you accept?
We accept credit/debit cards, Apple Pay, and cash.
When are memberships billed?
Monthly memberships bill on the 1st.
Do you offer refunds?
Generally no, except in cases of clear billing errors.
We always try to handle things with aloha, fairness, and communication.