FREQUENTLY ASKED QUESTIONS // WHAT TO EXPECT
GYM BASICS
DO I NEED EXPERIENCE TO CLIMB?
NOPE. MOST OF OUR MEMBERS STARTED AS COMPLETE BEGINNERS. WE'LL WALK YOU THROUGH EVERYTHING YOU NEED TO KNOW.
DO I NEED A RESERVATION?
USUALLY NO. JUST WALK IN AND CLIMB. GROUPS OF 10+ PEOPLE, PARTIES, EVENTS, AND YOUTH PROGRAMS REQUIRE ADVANCE REGISTRATION.
WHAT SHOULD I WEAR?
ANYTHING COMFORTABLE TO MOVE IN. ATHLETIC SHORTS OR PANTS AND A T-SHIRT WORK GREAT.
DO YOU RENT CLIMBING SHOES?
YES. SHOE RENTAL IS INCLUDED WITH YOUR FIRST VISIT, PUNCH PASSES, AND YOUTH PROGRAMS. PLEASE BRING SOCKS IF YOU PLAN TO WEAR RENTAL SHOES.
DO YOU HAVE WATER, SNACKS, OR DRINKS?
YES. WE SELL COLD DRINKS AND SNACKS AT THE FRONT DESK AND HAVE FILTERED WATER AVAILABLE.
WHAT AGES CAN CLIMB?
WE WELCOME CLIMBERS AGES 3 AND UP.
MEMBERSHIPS
DO MEMBERSHIPS INCLUDE SHOE RENTALS?
YOUTH MEMBERSHIPS INCLUDE SHOE RENTALS. ADULT MEMBERSHIPS DO NOT INCLUDE SHOE RENTALS.
DO MEMBERS GET GUEST PASSES?
YES. MEMBERS RECEIVE ONE GUEST PASS PER MONTH PLUS ONE FREE FIRST-TIME VISITOR EVERY DAY.
DO YOU OFFER DAY PASSES?
YES. DAY PASSES ARE AVAILABLE ANYTIME DURING OPEN HOURS.
DO YOU OFFER FAMILY MEMBERSHIPS?
NOT AT THIS TIME. INSTEAD OF A ONE-SIZE-FITS-ALL FAMILY PLAN, WE GIVE FAMILIES THE FLEXIBILITY TO CHOOSE THE MEMBERSHIPS, PUNCH PASSES, AND OPTIONS THAT FIT THEM BEST.
FREEZES & CANCELLATIONS
CAN I FREEZE MY MEMBERSHIP?
YES. EMAIL INFO@VOLCANICROCKGYMHAWAII.COM.
FREEZE POLICY: • FREEZES MUST LAST AT LEAST ONE FULL MONTH
• $8/MONTH FREEZE FEE
• REQUESTS MUST BE SUBMITTED BEFORE THE LAST DAY OF THE MONTH
• REQUESTS MADE ON OR AFTER THE 1ST APPLY TO THE FOLLOWING MONTH
HOW DO I CANCEL MY MEMBERSHIP?
TO CANCEL, YOU MUST: • CANCEL IN PERSON AT THE GYM
OR
• SUBMIT YOUR REQUEST THROUGH YOUR APPROACH MEMBER PORTAL
CAN I CANCEL DURING MY 3-MONTH COMMITMENT?
YES. IF YOU CANCEL BEFORE COMPLETING THREE BILLING CYCLES, A $50 EARLY TERMINATION FEE APPLIES.
WHAT HAPPENS AFTER MY 3-MONTH COMMITMENT?
YOUR MEMBERSHIP CONTINUES MONTH-TO-MONTH UNTIL YOU CANCEL.
CAN I CANCEL RETROACTIVELY OR RECEIVE A REFUND?
NO. MEMBERSHIPS CANNOT BE CANCELED RETROACTIVELY AND MONTHLY CHARGES CANNOT BE REVERSED ONCE BILLING HAS OCCURRED.
YOUTH PROGRAMS
FROM FIRST-TIME CLIMBERS TO COMPETITIVE ATHLETES, WE OFFER PROGRAMS FOR EVERY STAGE OF THE CLIMBING JOURNEY, INCLUDING:
SUMMER CRASH PAD CLUB
• TEAM VRG (BASE TRACK, ASCENT TRACK & SUMMIT TRACK)
• CAMPS, CLINICS, AND INTENSIVES
HOW DO I KNOW WHICH PROGRAM IS RIGHT FOR MY CHILD?
WE CAN HELP. REACH OUT, STOP BY THE GYM, OR SIGN UP FOR A TRYOUT OR ASSESSMENT.
DO KIDS NEED EXPERIENCE TO JOIN?
NO. WE OFFER OPTIONS FOR BOTH BEGINNER AND EXPERIENCED CLIMBERS.
CAN SIBLINGS BE IN DIFFERENT GROUPS?
ABSOLUTELY.
DO YOUTH MEMBERSHIPS INCLUDE FULL GYM ACCESS?
YES. YOUTH MEMBERS CAN CLIMB DURING OPEN HOURS WITH REQUIRED ADULT SUPERVISION.
PROGRAM POLICIES
ARE MAKEUPS AVAILABLE IF MY CHILD MISSES A SESSION?
MAKEUPS ARE NOT GUARANTEED, BUT EMAIL US AND WE'LL DO OUR BEST TO HELP.
DO TEAM PRACTICES RUN DURING SCHOOL BREAKS?
HOLIDAY SCHEDULES AND BLACKOUT DATES ARE PUBLISHED IN ADVANCE.
WHAT SHOULD KIDS BRING?
WATER, ATHLETIC CLOTHING, HAIR TIED BACK, AND A GOOD ATTITUDE.
PARTIES & GROUP EVENTS
DO YOU HOST PRIVATE PARTIES?
YES. WE HOST BIRTHDAYS, FIELD TRIPS, SCOUT GROUPS, TEAM EVENTS, CORPORATE GROUPS, AND MORE.
DO WE GET THE WHOLE GYM?
RIVATE PARTIES INCLUDE EXCLUSIVE USE OF THE MAIN BOULDERING AREA DURING YOUR EVENT. THE TRAINING AREA MAY REMAIN OPEN FOR MEMBERS AND ADULT CLIMBERS.
CAN WE BRING FOOD?
YES. BRING CAKE, PIZZA, SNACKS, OR WHATEVER MAKES YOUR GROUP HAPPY.
SAFETY & RULES
IS CLIMBING DANGEROUS?
CLIMBING INVOLVES RISK, BUT WE TAKE SAFETY SERIOUSLY. OUR STAFF MONITOR THE FLOOR, TEACH PROPER TECHNIQUE, AND ENFORCE GYM RULES.
DO I NEED TO SIGN A WAIVER?
YES. EVERYONE ENTERING THE CLIMBING AREA MUST HAVE A SIGNED WAIVER.
CAN I DROP OFF MY KIDS?
CHILDREN UNDER 14 MUST BE SUPERVISED BY A PARENT OR GUARDIAN UNLESS THEY ARE PARTICIPATING IN A VOLCANIC ROCK GYM PROGRAM, CAMP, OR TEAM PRACTICE.
ADULT-TO-CHILD RATIOS
UNDER AGE 6
1 ADULT : 1 CHILD
AGES 6-13
1 ADULT : UP TO 3 CHILDREN
AGE 13 & UNDER
CHILDREN MUST REMAIN WITHIN ARM'S REACH OF THEIR SUPERVISING ADULT.
YOUTH TEAM EXCEPTION
ASCENT AND SUMMIT ATHLETES MAY CLIMB WITHOUT A PARENT DURING APPROVED TEAM ACTIVITIES OR WITH COACH APPROVAL. VOLCANIC ROCK GYM STAFF DO NOT PROVIDE ON-DEMAND SUPERVISION.
GEAR & AMENITIES
DO YOU HAVE ROPES OR TOP ROPING?
NO. WE ARE A BOULDERING-ONLY FACILITY.
DO YOU HAVE A FITNESS OR TRAINING AREA?
YES. WE HAVE TRAINING BOARDS, HANGBOARDS, WEIGHTS, CARDIO EQUIPMENT, AND SPACE FOR STRENGTH AND MOBILITY TRAINING.
DO YOU HAVE AIR CONDITIONING?
NO. WE USE FANS, OPEN DOORS, AND NATURAL AIRFLOW TO KEEP THE GYM COMFORTABLE.
PRICING & PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
CREDIT CARDS, DEBIT CARDS, APPLE PAY, AND CASH.
WHEN ARE MEMBERSHIPS BILLED?
MONTHLY MEMBERSHIPS BILL ON THE 1ST OF EACH MONTH.
DO YOU OFFER REFUNDS?
GENERALLY NO, EXCEPT IN CASES OF CLEAR BILLING ERRORS.
STILL HAVE QUESTIONS?
EMAIL US AT INFO@VOLCANICROCKGYMHAWAII.COM
OR GIVE US A CALL AT (808) 261-6160.
WE'RE HAPPY TO HELP.